What makes Aura Limo stand out from the crowd of just average limousine service providers and other car service providers is their dedication to provide reliable and stress free service every time. How Aura Limo maintains an excellent level of service and customer satisfaction is easy. Do all the little things correctly and the customers will notice.
Below is just a few of the little things Aura Limo does better than the competition…and it shows.
Licenses & Associations
Every limousine service should have a license number. This license is issued by the State and allows a limo company to legally operate. In addition, a reputable company should belong to an association such as the NLA. Finally, check with the Better Business Bureau for past complaints regarding your prospective limo service.
Aura Limo has met and exceeded all DOT regulations and is an active member of the NLA & NJLA. Two of the highest regarded associations within the limousine industry. Also, Aura Limo maintains an “A rating” with the BBB.
Years In Business
Business Experience is important. Services with some time under their belts are usually better than start-ups. Aura Limo has been proudly servicing the Bergen County Area since 1988.
Department of Transportation requires all NJ based limousine be insured for $1.5 Million. Aura Limo carries $8 Million in insurance.
Check out the limo in person. If the vehicle isn’t available, ask the company to email photos. It’s important to inspect the vehicle and verify the make, model, and amenities inside the limousine.
Aura Limo garages all of the vehicles on site and welcome people looking for limousine service to visit us.
Hours of Operation
Someone should be available to take your call 24 hours a day. If you’re dealing with a limo service that handles airport transportation, dispatchers should be in the office around the clock. No matter the situation, your limousine service should always be accessible.
Aura Limo maintains a full staff including reservationists, dispatchers, and chauffeurs 24 hours a day, 365 days a year.
The number of cars a service has doesn’t necessarily predict quality, but it will give you some insight into the company. Small companies offer highly personalized service and typically focus on one type of service such as airport transfers. Medium sized services have a variety of vehicles and do everything from airport pickups to proms. Big limo companies handle corporate accounts and are made up of Town Cars and stretch limousines.
Aura Limo has over 50 sedans, SUVS, and stretch limousines, making it one of the largest limousine companies in Bergen County.
By law, any chauffeur hired by a limo service must take a drug test and have a physical. Good companies follow the state mandates, but also run criminal background checks on prospective employees. In addition to these safeguards, a new driver should have a clean driving record and be familiar with the company’s service area.
Each Aura chauffeurs go through a rigorous screening and training regiment for at least 10 days before their first pick up. The fleet manager performs daily inspects of each chauffeur and vehicle to ensure quality standards.